Privacy Policy

Last updated: April 3, 2026

This Privacy Statement explains how we collect, use, and disclose your personal information when you use the Esencia de Fe service or anywhere we display or reference this Privacy Statement. It also explains what privacy rights you have and how to exercise them.

Contact

For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, contact us at [email protected].

Section A: Collection, Use, and Disclosure of Personal Information

Categories of personal information we collect

We collect the following categories of personal information about you:

Account information: when you create your account, we collect your email address and your login authentication information. We also collect the name and profile photo you choose to provide.
Subscription information: if you choose to support the ministry through the Support Plan, we collect information about your subscription, payment history, and billing status. Payment data is processed directly by our payment provider; we do not store credit card information or sensitive financial data.
Profile information: we collect information associated with your account and profiles, such as profile name, icon, account settings, language preferences, "My List," and content saved as favorites.
Usage information: we collect information about your interaction with the service, including your viewing history, searches performed, playback progress, content marked as "continue watching," and other interactions with the platform.
Device and network information: we collect information about the device you use to access the service, including unique device identifiers, IP address, browser type, operating system, screen resolution, and connection type.
Communications: if you communicate with us or respond to surveys, we collect the contents of such communications. We also collect details of communications we send to you and your interaction with them.

Where we collect personal information from

We collect your personal information from the following sources:

Directly from you: when you register, update your account or profile, communicate with us, or respond to surveys.
Automatically when you use our service: we automatically collect information about your use of the platform, including viewing history, searches, preferences, and technical device information.
From service providers: we may receive information from third parties that help us operate the service, such as authentication, payment processing, and analytics providers.

How we use your personal information

We use your personal information to provide, maintain, improve, and promote the Esencia de Fe service, and to communicate with you:

Provide the service: create and manage your account, display content, synchronize your progress across devices, and make personalized content recommendations.
Administer and operate our service: process Support Plan payments, send transactional communications about your account, respond to your inquiries, and assist you with requests such as password resets.
Research, analyze, and improve our services: analyze how the platform is used to improve the experience, optimize content selection, and conduct research with aggregated and anonymous data.
Send informational and promotional messages: communicate ministry news, service updates, and new content, always with your consent when required.
Security and fraud prevention: protect your account, secure our systems, detect unauthorized access, and investigate prohibited or illegal activities.
Comply with the law: fulfill legal obligations and respond to requests from competent authorities.

Who we disclose personal information to

We may disclose your personal information to the following parties:

Service providers: companies that perform services on our behalf, such as authentication (Clerk), payment processing (Patreon), cloud hosting, and analytics. We do not authorize them to use or disclose your information except in connection with providing their services.
Corporate transactions: in the event of reorganization, restructuring, merger, or sale of assets, we will transfer personal information provided the receiving party agrees to respect it in a manner consistent with this Privacy Statement.
Security and fraud prevention: we may disclose information when we reasonably believe disclosure is necessary for security, fraud prevention, and protection of the rights of Esencia de Fe, its users, or the public.
Compliance with the law: we may disclose information as necessary to comply with applicable law, regulation, legal process, or governmental request.

International transfers of personal information

Esencia de Fe operates internationally, as do our service providers and other parties to whom we may disclose your personal information. This means that when you use the service, your personal information may be transferred to other countries with data protection laws different from those of your residence.

Whenever we transfer personal information to other countries, we ensure that it is done in accordance with applicable data protection laws and this Privacy Statement, using appropriate contractual, technical, and organizational measures.

Section B: Your Rights and Controls

Your privacy rights

Access, correct, update, or delete your personal information: you have the right to confirm whether we process your personal information and to access a copy of it. You may also correct inaccurate data or request deletion of your information.
Portability and download of your information: you may request portability or download a copy of your personal information in a structured, readable format.
Objection, restriction, and withdrawal of consent: you may object to or request that we restrict processing of your personal information. If we process your information with your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to file a complaint: you have the right to file a complaint with the data protection authority in your jurisdiction, though we encourage you to contact us first with any concerns.
Right not to be subject to automated decision-making: you may have the right not to be subject to a decision based solely on automated processing that has legal or significant effects on you.

To exercise any of these rights, contact us at [email protected]. We will process verified requests in accordance with applicable law.

Communication preferences

Email: you can manage your notification preferences from your account settings. Please note that you cannot opt out of transactional messages related to your account.
Push notifications: you can enable or disable push notifications from your device or browser settings.

Cookie preferences

Your choices in connection with our use of cookies and similar technologies are described in Section D below.

Contact and questions

If you wish to exercise any of your rights or have a question about our privacy practices, contact us at [email protected].

Section C: Account and Profile Access

Sharing your account: if you share your account with others in your household, make sure they are aware of and have read this Privacy Statement. The account holder can view viewing information, account information, and profile content.
Profiles: profiles allow users on an account to have a personalized experience, with separate viewing histories. Please note that profiles are available to everyone who uses your account, so anyone with access can navigate, edit, or delete profiles and their associated information.
Remove device access: to remove access to your account from devices that have signed in, use the "Sign out of all devices" option in your account settings. Users of public or shared devices should sign out at the end of each session.

Section D: Cookies and Other Technologies

We use cookies and similar technologies for various reasons. This section explains the types of technologies we use, what they do, and your corresponding choices.

Cookies and similar technologies

Cookies are small data files that are stored on your device when you access our service. We use other technologies such as browser storage and plugins. These technologies allow us to recognize your device each time it connects to our service.

Why we use these technologies

We use these technologies to:

Provide the service: remember your session and preferences to facilitate access
Administer and operate our service: improve performance, monitor traffic and actions on the platform
Send informational and promotional messages: deliver and personalize our communications
Security and fraud prevention: protect the integrity of the service
Comply with the law: fulfill legal obligations

How to exercise choices regarding these technologies

Cookies: you can manage cookies from your browser settings. Please note that disabling essential cookies may prevent the service from functioning correctly.
Browser storage: most browsers allow you to clear browser storage from settings or preferences.
Email clients: most have settings that prevent automatic downloading of images and automatic connection to web servers.

Section E: Other Important Privacy Disclosures

Sharing functionality

Our service may include options to share content via email, text message, and social applications. These features are operated by third parties and are subject to their own privacy policies.

Security

We use reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Retention of personal information

We retain personal information for as long as necessary to provide the service, administer and operate our business, research and improve our services, send informational messages, prevent fraud, and comply with the law.

Our retention is based on factors such as your relationship with Esencia de Fe, the nature of the personal information, our legal obligations, and the need to defend or resolve current or anticipated legal claims.

We take reasonable measures to securely destroy or de-identify personal information when it is no longer needed.

Other websites, platforms, and applications

Our service may contain links to sites operated by third parties or include embedded content from platforms such as YouTube or Vimeo. These third parties have their own privacy policies, which we recommend you review.

Minors

You must be at least 18 years of age (or the age of majority in your country of residence) to create an account on the Esencia de Fe service. Individuals under that age may only use the service with the involvement, supervision, and approval of a parent or legal guardian.

Changes to this Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory, or operational requirements. We will provide notice of any changes as required by law. Continued use of the service after such changes take effect will constitute acknowledgment and acceptance of them. If you do not wish to accept the updates, you may cancel your account.

Section F: Supplemental Privacy Disclosures for Specific Services

Support Plan

If you choose to support the ministry through the Support Plan, the following additional disclosures apply:

Payments are processed by Patreon, our payment provider, who has its own privacy policies.
We do not store credit card information or sensitive financial data on our servers.
We collect information about your subscription, payment history, and billing status to manage your support of the ministry.
You may cancel your subscription at any time from your account settings.

Third-party content

Our service may include embedded content from third parties (videos from YouTube, Vimeo, among others). These services may collect data about you, use cookies and tracking technologies, and may track your interaction with embedded content. We recommend reviewing the privacy policies of these services.

Last updated: April 3, 2026